Role Details

Client Services Manager – Creative Agency

  • Drop files here or
      I have read and give consent for the use of my data in relation to recruitment services as set out within the privacy policy (
      Yes, I would like to be added to your database for information about this role, new opportunities and careers industry news (you can unsubscribe at any time).

    Client Services Manager – Creative Agency

    ref: 3016 NOQOW9
    • Perm
    • Leeds
    • £34K + Benefits

    Our client is one of the UK’s leading communications agencies, specialising in internal communications and employee engagement, developing communications and experiences across the whole employee journey. Based in Otley, Leeds, they are now in their 25th year and recently won IoIC Agency Team of the Year. This company works with high profile clients across the globe, ranging from Mercedes-Benz, Carlsberg, Direct Line Group, GSK, Southeastern Trains and many others.




    They are a team of client mangers, designers, content creators, digital and film experts, partnering with clients to bring strategy to life, enhance welcome and induction experiences, tackle tough issues such as mental resilience and cyber security and much more. Their aim is to positively impact the employee experience within the workplace and in turn affect the service employee’s deliver to customers.

    Client Services Manager

    The role:


    You’ll be a big part of the client management team working on a range of client accounts within the agency. Taking client briefs and strategically advising on different communication approaches to support the team to develop innovative materials that delight clients, ranging from everything from workshops, magazines, digital, events, gamification and experiential materials.

    You’ll be required to project manage and deliver on some of their key accounts so experience of getting stuck in is essential.

    Account Manager

    Core responsibilities;

    One of your main focuses will be developing great relationships with clients as well as advising and spotting opportunities for new work through existing relationships, conversations, pitches and proposals.

    You’ll work closely with other departments ensuring the profitability and growth of client accounts.

    You’ll work with the deputy head of client management to develop their people and provide regular training and support to keep building expertise.

    Client Management

    – Required Skills:

    • A real people person
    • A strong manager, who is also great at people management
    • Great communicator
    • Knowledgeable and passionate about communications, preferably with internal communications experience but not essential
    • Great at building relationships
    • Be commercially and creatively minded
    • Confident, driven and passionate
    • Excellent project management skills
    • Excellent writing skills
    • A stickler for process and quality standards
    • Able to negotiate, have difficult conversations and provide constructive feedback
    • Previous agency experience (advantageous but not essential)

    What’s in it for you apart from an amazing job opportunity?

    This is a fantastic opportunity to be immersed in a highly creative position at an exciting stage of growth. You will have the freedom to put your own mark on an exciting range of clients and be able to put your hand to many different technologies including multichannel, VR, digital, events and more.

    This role is based in Otley with a guidance salary of £34,000.

    Keywords: client services manager, Account manager, client services, client services team, media, internal communications, internal comms, VR, multi channel, events, marketing.

    Commutable from: Harrogate, York, Leeds, Bradford, Skipton, Keighley, North Yorkshire, West Yorkshire.

    Important information before applying for the role:

    By applying for this role you authorise us to add your details to our secure ATS system so that we can contact you via email / phone to provide more information about this / similar roles and industry news.

    Please see our Privacy Policy on the Gloss Creative Recruitment Website for more information on how your data is stored and how to unsubscribe from our services at any time.


    meeting room with laptop and phone

    Apply Now